Refund and cancellation policy

Last updated: 29 August 2026

This policy explains how to cancel Spirit vCards and when you can expect a refund.

How Spirit vCards is paid for

Most people reach Spirit vCards through a membership of The Spiritual Agency, where it is included as part of the membership tier. It can also be bought on its own as a standalone subscription. Which route you used determines where you cancel.

Cancelling a membership

If you have access through a membership, cancel from your membership account rather than here. Your Spirit vCards access continues until the end of the period you have already paid for, and then stops. Cancelling does not delete your cards immediately, and the retention period below applies.

Cancelling a standalone subscription

You can cancel a standalone subscription at any time from your account, or by emailing vcards@the.spiritual.agency. Your access continues until the end of the current billing period. We do not charge a cancellation fee.

Your right to cancel within 14 days

If you are a consumer in the United Kingdom, you normally have 14 days from the start of a new subscription to cancel and receive a full refund, under the Consumer Contracts Regulations 2013.

There is an exception for digital services that begin straight away. When you start using Spirit vCards immediately, you are asking us to begin supplying it within the cancellation period and acknowledging that you lose the right to cancel once supply has begun. Where you have used the service only lightly, we will still consider a refund on a fair basis. Ask us and we will look at it properly.

Refunds after the first 14 days

We do not usually refund part of a period that has already begun. If the service has not worked as it should, tell us what happened and we will put it right or refund you where that is fair. We would much rather fix a problem than argue about a small sum.

If we end your access

If we close your account because you have breached our terms, we will not refund the remainder of the period. If we withdraw the service or make a change that materially reduces what you paid for, we will refund the unused part of your period.

What happens to your cards

When your access ends, your cards stop resolving at their web addresses. We keep your content for 30 days in case the cancellation was a mistake, and then delete it. Please export anything you want to keep before you cancel.

How refunds are paid

Refunds are returned by the same method you paid with, usually within 14 days of us agreeing to them. Where payment was taken by our payment provider, the refund is processed through them and the timing depends on your bank or card issuer.

How to ask

Email vcards@the.spiritual.agency with your account email address and what you would like to happen. We aim to reply within three working days.

Your statutory rights

Nothing in this policy affects your legal rights as a consumer.

Contact us

The Spiritual Agency, 71-75 Shelton Street, Covent Garden, London, United Kingdom. Email vcards@the.spiritual.agency. Telephone 020 7078 9400.